
Introduction

- Don’t underestimate the diversity and quantity of operating equipment required for a new hotel.
- The value of the equipment can be many millions of Euros and projects often need over 4000 products, from over 50 suppliers, in many countries.
- Are you working on a new hotel project or resort?
- Perhaps you are a new hotel owner, operator, designer or developer.
- Still to purchase the operating supplies & equipment?
- Looking for products direct from factories at factory prices?
We are independent procurement consultants, specializing in international hotel projects. Our references include Hilton & Marriott. Working remotely, we offer a hands-on, private service, tailored to the needs of our Clients.
First we review the plans & prepare the equipment lists, using our unique masterlist system.
We provide guidance on product standards, luxury brands & manufacturers.
Our online product showcase is used to present ideas & enhance product mood boards.
In addition, we support the Clients with the tender process.
In essence, our services enable clients, to manage their project, with the support of an experienced equipment procurement specialist. We help save time & money, ensure that products are delivered on time & that the hotel is equipped to international standards.
Request an equipment (OS&E) procurement proposal.

Send your request for a procurement fee proposal to robert@robertdunn.eu
Confirm details if available like:
- The number of guest rooms, restaurants, function and meeting rooms.
- The operator and standard of hotel.
- The location e.g. city, airport, resort etc.
- Opening date.
Area Questionaire
If more information regarding hotel configuration is available then download, complete and return the following area questionnaire:
Step1-2 Area questionnaire-New 2019 v2
- Over 30 years of experience.
- Specialising in international hotel projects.
- Over 4000 products (OS&E) for each project.
- Based in UK and EU.
- Recent projects in UK, EU, Middle East & Africa.
- Global network of suppliers.

I support Clients/local partners in the procurement of over 4000 products (OS&E) for each new hotel project.
Quality is crucial when purchasing furniture and equipment used by hundreds of people.
Preparation of Master-lists and BOQs

Step 1 Preparation of OS&E scope.
- I provide the Client with a copy of RDunns hotel OS& E scope document.
- Add in exceptional items required by operator.
- Crosscheck OS&E scope with other scope documents (as made available by Client) eg FF&E scope (including kitchen laundry and IT) , GC eg bathroom fittings, electrical contract , to identify possible double or nil counting eg room service trolleys, ice machines
Step 2 Analysis of hotel configuration, location and local needs
- Client to complete Robert Dunn’s area questionnaire.
- Client to provide plans, furniture layouts and area schedules (if available).
- Operator to provide details of operating policies/manual eg F&B policy, bedding policy. (if available)
- Review the above in terms of equipment needs.
Step 3 Preparation of OS&E Master Lists
- Review operators OS&E template lists (if available).
- Prepare preliminary customised OS&E Master Lists using operators OS&E template list.
- Add in and highlight any missing lists or items not normally OS&E.
- Enter operator’s item par coefficients to create quantities (if available).
- Make a budget allowance where quantities or specs unknown eg buffet.
- Review lists with Operator and update accordingly.
- Break into BOQs for tender purposes .
In the case where operator provides their own OS&E lists then my service includes review of their lists to ensure correct quantities and offer alternatives to match or improve spec and save money.
Step 4 Preparation of budgets..
- Prepare preliminary budgets using operators pricing if made available.
- If budget pricing not available then agree strategy with Client to calculate a preliminary budget.
Note If this involves requesting prices from suppliers then an additional charge may be required.
- Identify items that are sometimes rented/leased eg linen, photocopier, vehicles.
- Identify items that are unspecifed and quantified (known unknowns) eg uniforms.
- Allow contingency for unspecifed and unquantified items(known unknowns).
- Identify items that are custom made and therefore higher cost compared with standard products.
- Identify items that are sometimes rented/leased eg linen, photocopier, vehicles.
Step 5 Guidance on standards and suppliers.
- Provide guidance on OS&E standards (where not provided by operator), suppliers and manufacturers .
- Operator to provide documents like OS&E Template Operators manual, buying guides, preferred supplier list, safety standards manual and green standards which will be incorporated where necessary in Master Lists .
- Identify Operator’s OS&E brand standards ie
- Mandatory(fixed) brands & spec eg single ikon brand like alarm clock or multibrand like hairdryer.
- Fixed spec (preferred/optional supplier) eg bedding and towels.
- Minimum spec (optional supplier) . eg kitchen utensils.
- Where appropriate confirm the following relating to OS&E ( confirm at tender stage)
- Does it conform to local standards eg fire, safety, electrical, health, food and hygiene?
- Does it conform to international hotel standards?
- Does it (and the manufacturer) conform to green standards.
- Ensure products are durable, easy to use and maintain.
- Uniforms
Prepare uniform budget quantities only. Final uniforms requirements will be by GM and departmental managers with input from ID
- Identify items that require local consumables/local support.
- Identify items that interface :
- with other OS&E eg trays with trolleys etc.
- with equipment in other scopes eg linen /beds, mini bar /cabinet, chafing dishes /buffets
- with building eg trolleys in lifts, vacuum cleaners and flooring, safes and floor loading.
- with external services eg refuse lorries etc
- Identify OS&E where further input is required from:
- Interior Designer (ID) eg for equipment which is visible to the public and where there is a choice of colours or finish
- General Manager (GM)
- Hotel Operations (HO)
- Financial controller(FC)
- General Contractor(GC) Project Manager(PM).
- eg Electrical Equipment where electrical power connections are required, installation should be co-ordinated with project manager.
- Electrical items to be compatible with local electricity supply and conform to local electrical standards.
- Electrical equipment requires appropriate electrical power connections, (sockets, cables & plugs).
- For safes floor loading weights to be considered.
- Identify OS&E where further input may be required at a later date eg
- Side of door for hinges( left/right ) for guestroom minibar and safes.
- Colour and finish.
- To match chosen bathroom accessories line.
- Corporate Standard.
- Male – female mix.
Step 6 Samples.
- Identify products for which samples are required for approval by Operator.
- Provide Client with details of alternative reputable suppliers which will provide quality and save money for owner.
- Coordinates table top review and model room.
Step 7 . Preparation of schedules(time) .
- Over view report (budget, bidding/tender, orders, production, shipment delivery installation).
- Purchase order schedule of priorities eg high value long lead time goods first.
Other comments.
- Product codes only provided if on operators OS&E template.
- For sections where products specs unknown (eg uniforms) a generic list with quantities will be provided.
- A generic picture and short generic spec will be provided for high total value items only. eg hairdryer
- Generic descriptions will be provided for those items where technological advances are continual eg photocopiers.
- Identify where quantities are not yet quantifiable and will be done at tender stage using plans eg shelving.
- Identify where standards may vary from country to country (eg fire, electrical).
- Identify where final selection will depend on other factors eg: local hotel operational needs, ID requirements , project manager’s needs, floor loading or local agent /local services.
CONDITIONS RELATING TO THE DOCUMENTS
- The reports , prepared by the Consultant (ROBERT M Dunn) will be reviewed by the operator and all reasonable precaution will be taken by Robert Dunn to ensure the accuracy of the information. However ROBERT M Dunn does not assume any responsibility for inaccuracies, errors or omissions that may be contained in the report.
- The lists will be a guideline only .
- In no event will the Consultant (Robert M Dunn) be liable for direct, indirect, special, incidental or consequential damages resulting from a product defect, supplier failure or omission in any document.
- The information provided by Robert M Dunn can never lead to rights or claims against him. Neither can they be committed or engaged by publication or distribution of any data.
Guidance on hotel operators' brand standards and brands.

- Preparation of guidelines to reflect hotel brand image.
- Implementation of brand standards.
- Guidance on manufacturers & suppliers.
- Product standards will be consistent across the hotel group.
- Ensure quality and value for money.
- Selling feature for prospective owners.
Introduction
The aim of this section, is to provide Guidelines on key products for a five star hotel to ensure product brand standards are consistent across the hotel group. It also includes references to typical suppliers. Kindly note that it is not exhaustive. Some of the equipment is mandatory, some of the ‘types’ of equipment are mandatory (e.g.non-ammonia mini-bars), but wherever possible alternatives are provided to allow flexibility in competitive tendering.
The items in the manual correspond in general to the criteria listed below:
1 Effect brand image of hotel group eg amenities, bedding, safe
2 Critical equipment eg defibrillator
3 High visibility items customer contact items eg luggage trolleys
4 Generic description of long list of low value line items like glassware.
Classification of hotel brand standards
The OS&E is often specified by the operator according to the following categories.
- 1 Fixed spec, fixed brand eg Aliseo hairdryer ref 123
- 2 Fixed spec, preferred brand eg 300 TC bed sheets
- 3 Minimum standard & preferred brand to suit hotel ie size, colour, functionality eg tea tray, floor cleaning.
- 4 Spec by hotel ID (eg colour finish).
Stakeholders including procurement agents, interior designers, owners and hotel operators work together to ensure that standards are maintained.
- Local, national regulatory & international standards.
- International regulatory standards.
- Codes & regulations including fire, safety, health, hygiene & electrical.
- Green standards in terms of water usage, energy efficiency, and recycling reusing.
- Operator’s brand and product standards.
- International five star hotel industry standards.
Here are some European and UK best brands for OS&E in the hospitality industry:
- Brabantia (Netherlands)
- WMF (Germany)
- Figgjo (Norway)
- Steelite International (UK)
- Churchill China (UK)
- Villeroy & Boch (Germany)
- Pujadas (Spain)
- Alessi (Italy)
- Borgonovo (Italy)
- Christofle (France)
Again, it’s important to note that the top brands can vary based on various factors, such as the specific category of OS&E and market trends. Therefore, it is recommended to conduct thorough market research and evaluate supplier options based on various factors such as quality, price, delivery times, and customer service before making a decision.
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Sustainable Procurement- tender process.
Request an equipment (OS&E) procurement proposal.

Send your request for a procurement fee proposal to robert@robertdunn.eu
Confirm details if available like:
- The number of guest rooms, restaurants, function and meeting rooms.
- The operator and standard of hotel.
- The location e.g. city, airport, resort etc.
- Opening date.
Area Questionaire
If more information regarding hotel configuration is available then download, complete and return the following area questionnaire:
Step1-2 Area questionnaire-New 2019 v2
Participants- Who does what ?



OS&E Scope
For details of the scope of purchases (typical OS&E) click here .
How it works. Phases 1-7
I normally work with the Clients’ local team and focus on the Front end Activities including: Master lists/BOQs; Product Standards/Brands/Suppliers/Samples of main customer contact items; Tender Analysis;Best Deal Recommendations
The Client manages the Local Activities :Purchase Orders; Invoice Payment; Logistics, Delivery and Installation.
Phase 1 Client provides details of size and standard of hotel project.
Phase 2 We agree the scope of purchases, scope of work, timeline and consultancy fee.
Phase 3 I create the OS&E Product Master-lists, budgets, product description/features and BOQs.
I provide guidance on brands, suppliers, manufacturers, standards and samples.
I prepare a timeline of milestones.
Phase 4 Tender (by Client) to the suppliers and requests samples.
I review the quotes in terms of standards, prices and quantities.
I advise on best deal.
Phase 5 Client places the purchase orders, and pays the supplier invoice.
Supplier or manufacturer prepares or manufacturers goods.
Phase 6 Client selects freight forwarder who organises the logistics, local clearance, delivery to warehouse.
Phase 7 Hotel receives the goods into the hotel.
Any installation coordinated by Client with Project Manager.
Client tenders to the suppliers, places orders, pays suppliers; organises their freight agents to pickup and ship goods;coordinates importation/clearance etc; receipt/installation of goods at hotel; local procurement.
Hotel places items in stores and rooms.
Hotel Procurement Presentation- Equipment (OS&E) 2022
Download the two files below:
Presentation OSE Robert Dunn 2022 June
OSE-Brochure-RobertDunn-April 2021
The Challenge
Don’t underestimate the complexity, diversity & quantity of equipment required for a new hotel.
Introduction
- Are you working on a new hotel project or resort?
- Perhaps you are a hotel owner, hotel operator, developer or local consultant.
- Still to purchase the operating supplies and equipment(OS&E)?
Did You Know?
- The value of the operating equipment for large hotel projects can be many millions of Euros.
- New hotels often need over 4000 products, from over 50 suppliers, in many countries.
- Products must conform to international hotel quality and safety standards.
- Professional procurement will lead to significant savings.
Who is my service for?
International Hotel operators, owners, developers, logistics companies & procurement companies.
How do I charge?
Normally a fixed fee is agreed with Client.
Principles
- Complete Client confidentiality.
- No hidden costs or commissions from suppliers.
- Commitment to safety, quality and value.
My Procurement Package in a Nutshell
- Preparation of equipment (OS&E) lists (over 4000 items) with quantities.
- Guidance on standards, suppliers & manufacturers .
- Assistance with tender process.
- Tender process for main OS&E (by Client).
- Tender analysis
- Budget estimates, time management.
- Ensure operators brand and supplier requirements are met .
- Arrange samples.
- Client is responsible for placing orders, payments & logistics.
Web Based Procurement Service
My service is web based as projects, and stakeholders are usually in diverse locations.
Competitive tendering (by Client)
- The selection of suppliers & products is normally through competitive tendering ensuring best quality and value for money.
- Local projects’ needs, terms and conditions are met, including delivery & installation dates.
- Pre-qualified suppliers are agreed with Client (normally 2 or 3 per main bid package).
- If project is to be fast-tracked (opening in less than 12 months) then single sourcing may be required.
- The Client’s and or Operator’s own suppliers are included in the tender process.
Online Showcase of Product Ideas .
- The showcase is exclusively for my five star hotel Clients.
- Helps Clients and operators in the selection process of key items.
- Presents some of best suppliers and manufacturers (over 200) and over 2000 of the main products required for a new hotel. (Includes items that are high visibility, customer contact items and also critical equipment that is essential for the operation of hotel.
- Most of the items have five star hotel operator references and many have been used in projects I have been involved with.
- Registered Clients have access to the Showcase and can create their own ‘Project Wish-list’ for those items to be included in the tender process.
About Suppliers and Manufacturers.
- Provide high-quality, cost competitive products
- Reliable services.
- Green in manufacturing process in terms of water usage, energy efficiency, sustainability of materials and effect on environment.
- Most conform to ISO standards (9001 & 14001) & use western managed quality control systems.
- Proven history of successful projects.
About Products and Brands.
- Many products direct from international manufacturers.
- Conform to operator’s brand and product standards.
- Conform to international five star hotel standards.
- Conform to local & national standards, codes and regulations.
- Conform to fire, safety, health and hygiene and electrical standards BS EN ISO ANSI or local equivalent.
- Green in terms of water usage, energy efficiency, and recycling reusing.
- Balance of design, functionality and durability


- Over 500 suppliers and manufacturers.
- Global and local.
- Significant savings for large projects.
- High-quality, reliable and green.
Important
- Please note, I am not a supplier but facilitate the contact between buyers & suppliers (introduce).
- Orders are concluded between the buyer (member or Client) and the supplier, should they (the buyer) choose to accept their offer.
About suppliers and their products
About Suppliers and Manufacturers.
A network of international pre qualified and trusted suppliers provide high-quality, cost competitive products and services. Criteria as follows:
- Provide high-quality, cost competitive products.
- Reliable services.
- Financially secure.
- International network providing centrally negotiated prices.
- Most conform to third party certification eg ISO standards (9001 & 14001) & use western managed quality control systems.
- Proven reliability and history of successful projects / references.
- Green in manufacturing process in terms of water usage, energy efficiency, sustainability of materials and effect on environment. ISO, EMAS, FSC, FISP
About Products and Brands.
- Many products direct from international manufacturers.
- Conform to operator’s brand and product standards.
- Conform to international five star hotel standards.
- Conform to local & national standards, codes and regulations.
- Conform to fire, safety, health and hygiene and electrical standards BS EN ISO ANSI or local equivalent.
- Green in terms of water usage, energy efficiency, and recycling reusing.
- Balance of design, functionality and durability
More information
Information for Suppliers
A strong supportive international supplier network is key to the successful completion of hotel projects.
Suppliers for hotel projects are selected through the pretender and tender process. Normally 3 suppliers are included in the tender process for high value packages. The best offers are selected by the Buyer (e.g. Client, owner). Final orders are placed by the Buyer direct with suppliers ie contracts (including payment) are between the Buyer and the Supplier.
My preferred supplier list including manufacturers and other specialists has been built up over thirty years of working on international projects. Supplier references include some of the most successful international hotel operators.
My Online Showcase of Product Ideas presents some of these preferred suppliers.
Selection Criteria for Suppliers and Manufacturers.
My network of international pre qualified and trusted suppliers provide high-quality, cost competitive products and services.
New Prospective suppliers should complete my pretender questionaire.
The selection criteria include the following:
- Provide high-quality, cost competitive products.
- Provide reliable flexible services.
- Financially secure.
- Must have international quality control processes in place
- Must have good references and a successful history of supply.
- Many have an international network providing centrally negotiated prices.
- Most conform to third party certification eg ISO standards (9001 & 14001) & use western managed quality control systems.
- Proven reliability and history of successful projects / references.
- Green in manufacturing process in terms of water usage, energy efficiency, sustainability of materials and effect on environment. ISO, EMAS, FSC, FISP
- They should ensure good working conditions for their employees.
- Products must have appropriate certification in terms of fire, safety, health, food and hygiene and electrical and local required certifications.
Online Showcase of Product Ideas (for luxury hotel projects)
- Through the Showcase, quality hotel products are presented, to luxury hotel project Clients, including international hotel operators, designers, hotel owners and buyers.
- The emphasis is on quality, design, environment, reliability, performance, service and safety.
- Many of our preferred suppliers are included in the showcase.
- Their products are often included in the tender process for new hotel projects.
- Prospective Suppliers for the showcase for luxury hotels should send their presentation to, robert@robertdunn.eu
- Any supplier not wishing to be showcased should advise me.
- The Showcase presents some of best suppliers and manufacturers ( over 500) and the main products (over 1000) required for a new hotel.
- The Showcase is not a directory of suppliers but a selection of suppliers. Many have five star hotel operators references. Some are pre-qualified.
The showcase is for general information purposes only and does not constitute professional advice.
Information for buyers.
- Please note, that I am not a supplier but facilitate the contact between buyers and suppliers (introduce).
- Due diligence should be carried out by the buyer to assess suppliers and ensure products conform to hotel and local standards with appropriate certification.
- The manufacturer/supplier is solely responsible for the sale of the products and observing any responsibilities in respect to contract, information and customer rights.
- The contract (or order) is concluded only between the buyer(member or Client) and the supplier, should they (the buyer) choose to accept their offer
Examples of Countries.

- Furniture from UK, Denmark, Ireland, Germany, Poland, Spain, Greece,Portugal, Lithuania and Italy.
- Lighting from UK, Spain,France and Germany.
- Carpet from UK, Netherlands and Denmark.
- Artwork from South Africa, UK and France.
- Banquet furniture from UK, Turkey.
- Sheets, towels and duvets from Denmark, Ireland, Turkey, India, China and Germany.
- Bespoke from Bali, Thailand, UK, Italy, Lebanon, Hong Kong and India.
- Chinaware from UK, Thailand, France, Japan and Germany.
- Buffet China from Belgium Netherlands.
- Glass plates Israel.
- Cutlery from UK, Germany, Italy, France, Portugal and China.
- Minibars France, Sweden, Switzerland, Italy.
- Safes from Norway and Germany.
- Kitchen utensils from France, Spain,USA, Italy
- Bespoke guestroom/bathroom accessories from Netherlands, India & Bali.
- Floor cleaning from Germany, Switzerland.
- Guestroom electricals from UK, Belgium, Netherlands, Germany.
- Glassware from France, Germany and Austria.
- Buffets from Italy, Turkey, Hong Kong, S Korea and Australia.
- Uniforms from Lebanon, France, UK and Turkey.
- Trolleys from Belgium, Germany and Italy.
- Shaving mirrors from Germany, China and Belgium.
Supplier pre-qualification.
5 Key criteria for selecting a supplier
- price.
- value for money.
- quality.
- reliability.
- responsiveness.
- flexibility.
Prospective suppliers should be financially secure, have international quality control processes in place, have good references and a successful history of supply.
Products should conform to all appropriate hotel standards and local regulations including safety, electrical, fire, food and hygiene standards and have appropriate certification.
Prospective suppliers should read and confirm they conform to my policies below including ethical and green policies.
The pre-qualifying questionnaire (C-1) should be downloaded, completed and returned to Robert Dunn.
Ideas on FF&E suppliers & manufacturers.
________________________________

________________________________

Full list
- Hotel du Collectionneur.
- Novotel.
- Langham Hotels.
- Jumeirah.
- Radisson Blu.
- Le Meridien.
- Golden Olive International – Boutique Management.
- Meyer Floating Solutions – OS&E Procurement for floating hotels.
- Viceroy – OS&E Procurement.
- Four Points – OS&E Procurement.
- Five Hotels Palm Jumeirah Dubai – OS&E Procurement. (luxury).
- Intercontinental Hotel Group (IHG) -Regent Hotels (Luxury) – OS&E Procurement.
- Hilton Garden Inn – OS&E Procurement.
- Marriots -Courtyard and AC Hotels. – OS&E Procurement.
- Sheraton. – OS&E Procurement.
- One and Only.
Le Meridien – OS&E Procurement.
Ibom Golf Resort(Nigeria)-FF&E/OS&E Supply & Consultancy Work.
Malta OS&E Supply and Consultancy Work .
Medinah OS&E Consultancy Work.
Kuala Lumpur OS&E Consultancy Work.
Port Harcourt(Nigeria) OS&E Supply and Consultancy Work.
Hilton International – OS&E Procurement. (over 100 projects). Examples:
Chennai Hilton India- OSE Procurement, FFE Support.
Malabo Hilton Equatorial Guinea- OSE Procurement, FFE Support.
Hilton Wangfujing Beijing.
Hilton Namhae(S Korea) Golf Resort OS&E Consultancy Work.
Sanya Resort and Spa Hilton OS&E Consultancy Work.
Phuket Conrad FF&E OS&E Consultancy Work.
Tokyo Conrad FF&E OS&E Consultancy Work.
Bali Conrad OS&E Consultancy Work.
Algiers Supply and OS&E Consultancy Work.
Frankfurt FF&E OS&E Supply and Consultancy Work.
Warsaw FF&E OS&E Consultancy Work.
Antwerp OS&E Supply and Consultancy Work.
Langham London FF&E OS&E Supply and Consultancy Work.
Sandton(South Africa) OS&E Consultancy Work.
Bucharest FF&E OS&E Supply and Consultancy Work.
Paris CDG FF&E OS&E Supply and Consultancy work. On site coordination.
Paris La Defence FF&E-Guestrooms only.
Paris Champs Elyesee OS&E Consultancy Work.
Copenhagen FF&E OS&E Consultancy Work.
Hanoi OS&E Consultancy Work.
Durban OS&E Consultancy Work.
Antwerp Hilton.
Other Groups
Lagos Novotel F&B OS&E Supply/Consultancy Work.
JJW Hotels.
Scandic.
Jin Mao Group-China.



- Owners save money.
- Significant savings available for new projects.
- Operators improve product standards.
- Products direct from a global network of suppliers.
- Products conform to international standards
- Delivered on time & within budget.
- Nothing forgotten or double counted.
- Quality and pricing are essential when purchasing items used by hundreds of people.
.
Strengths
Did You Know?
- The value of the operating equipment for large hotel projects can be many millions of Euros.
- New hotels often need over 4000 products, from over 50 suppliers, in many countries.
- Products must conform to international hotel quality and safety standards.
- Professional procurement will lead to significant savings.
Strengths.
- Thirty years of procurement experience.
- Extensive multi brand hotel procurement experience within an international multi cultural environment.
- References include Hilton International, Conrad, Viceroy Hotels, Starwood, Regent Hotels, Le Meridien, Jumeirah and Marriott.
- International five star hotel references in UK, Europe, Africa, UAE, India and China.
- Clients team leverages my project and supplier knowledge.
- Vast network (over 500) of trusted pre qualified international suppliers, manufacturers and specialists.
- Product and brand expertise.
- Web based service.
- Available to work direct for Client.
- Avoid expensive double or nil counts of purchases through effective review of scopes.
- Flexible, private and personalised service.
Benefits.
- I often save the hotel owner many hundreds of thousands of dollars through effective procurement, buying direct from suppliers and manufacturers for the high value/volume packages..
- Quality products and value for money is ensured through competitive international tendering.
- Suppliers are pre-qualified with the best references.
- Client leverages my product and supplier knowledge, not found in a non specialist procurement department.
- Hotel operators ensure consistent product brand standards across all their hotels.
- My services are private and personalised.
- Structure and control in terms of procurement process is ensured.
About Suppliers and Manufacturers.
- Provide high-quality, cost competitive products.
- Reliable services.
- Green in manufacturing process in terms of water usage, energy efficiency, sustainability of materials and effect on environment.
- Most conform to ISO standards (9001 & 14001) & use western managed quality control systems.
- Proven history of successful projects.
About Products and Brands.
- Many products direct from international manufacturers.
- Conform to operator’s brand and product standards.
- Conform to international five star hotel standards.
- Conform to local & national standards, codes and regulations.
- Conform to fire, safety, health and hygiene and electrical standards BS EN ISO ANSI or local equivalent.
- Green in terms of water usage, energy efficiency, and recycling reusing.
- Balance of design, functionality and durability.
Challenges
- Don’t underestimate the complexity, diversity and quantity of equipment required for a new hotel.
- The value of the operating equipment can be many millions of Euros and projects often need over 4000 products, from over 50 suppliers, in many countries.
- It is essential that products conform to international hotel quality and safety standards.
- Professional procurement will avoid the nightmare scenario of unsafe goods and serious over expenditure.
Challenges
There are several potential challenges and issues that can arise at the beginning of a hotel project when planning the procurement of Operating Supplies and Equipment (OS&E). Some of these include:
- Lack of detailed specifications: One of the key challenges in procuring OS&E is ensuring that the items selected meet the hotel’s specific needs and requirements. Without clear and detailed specifications, it can be difficult to ensure that the products selected are of the right quality and will meet guest expectations.
- Lead times: Many OS&E items have long lead times, which can make it challenging to coordinate delivery and installation schedules to ensure that the hotel is ready to open on time. This is especially true for custom or bespoke items, which may require longer lead times than off-the-shelf products.
- Budget constraints: OS&E procurement can be a major expense for a hotel project, and it is important to manage costs carefully to avoid overspending or delays. However, balancing cost considerations with the need to provide high-quality and guest-friendly amenities can be a challenge.
- Supplier selection: Finding reliable suppliers who can provide the required OS&E items at a reasonable cost can be a challenge, especially in regions where supply chains are less developed. It may be necessary to work with local or regional suppliers to ensure timely delivery and installation of items.
- Coordination with other project activities: Procuring OS&E is just one aspect of the overall hotel project, and it is important to coordinate procurement activities with other project activities, such as construction, design, and staffing, to ensure that everything is completed on time and within budget.
Overall, effective planning and coordination are key to ensuring a smooth procurement process for OS&E in a hotel project, and it is important to work with experienced suppliers and project managers to manage the various challenges and issues that can arise.
Quality
OS&E stands for Operating Supplies and Equipment, which includes all the tangible items and equipment required to run a hotel smoothly, such as tableware, linens, cutlery, uniforms, and kitchen equipment. Quality in terms of OS&E for luxury hotels refers to the level of excellence or superiority in the design, materials, and craftsmanship of these items.
For luxury hotels, quality in OS&E is an important aspect of creating a memorable and exceptional guest experience. It involves selecting high-end materials, such as fine china, crystal glassware, and high thread count linens, that are durable, aesthetically pleasing, and functional. It also involves attention to detail in the design of these items, such as intricate patterns or unique shapes that reflect the hotel’s brand and image.
In addition to the aesthetic aspects, quality in OS&E also involves ensuring that the equipment and supplies are functional, safe, and easy to use. This may involve investing in state-of-the-art kitchen equipment, ergonomic furniture, and technology that enhances the guest experience.
Ultimately, quality in OS&E for luxury hotels is about creating an environment that exceeds guest expectations and elevates the overall guest experience.
Standards
Defining the quality of products for a new luxury hotel project requires a comprehensive understanding of the hotel’s brand and target market, as well as the specific needs and preferences of guests. Here are some key considerations to keep in mind when defining quality for a luxury hotel project:
- Brand standards: Luxury hotels typically have a well-defined brand with specific standards and expectations for the guest experience. This includes everything from the hotel’s design and decor to the quality of its amenities and services. When defining quality for a new luxury hotel project, it’s important to align with the brand’s standards and ensure that all products meet or exceed these expectations.
- Guest expectations: Luxury hotel guests have high expectations when it comes to the quality of the products and services they receive. This includes everything from the quality of the bedding and towels to the amenities and toiletries provided in the room. When defining quality for a new luxury hotel project, it’s important to take into account the specific needs and preferences of the hotel’s target market and ensure that all products meet or exceed these expectations.
- Durability and longevity: Luxury hotels typically invest in high-quality products that are designed to last for many years. When defining quality for a new luxury hotel project, it’s important to choose products that are durable and will stand up to the wear and tear of regular use. This includes everything from the furniture and fixtures to the linens and towels.
- Sustainability: Luxury hotels are increasingly focused on sustainability and environmental responsibility. When defining quality for a new luxury hotel project, it’s important to choose products that are environmentally friendly and sustainable, such as those made from recycled or eco-friendly materials.
- Supplier reputation: The quality of the products chosen for a new luxury hotel project is also influenced by the reputation and track record of the suppliers. When selecting suppliers, it’s important to choose those with a strong track record of delivering high-quality products and excellent customer service.
By considering these factors and carefully defining the quality standards for a new luxury hotel project, hoteliers can ensure that they deliver a superior guest experience that meets the needs and preferences of their target market.
When it comes to fire, safety, electrical, food, and hygiene standards for a new luxury hotel project, there are several international standards and certifications that hoteliers should consider. Here are a few examples:
- Fire and safety standards: One of the most widely recognized international standards for fire and safety in hotels is the National Fire Protection Association (NFPA) Life Safety Code. This standard provides guidelines for building construction, egress, and other safety features to help ensure that guests and staff can safely evacuate in the event of a fire or other emergency.
- Electrical standards: Electrical safety standards are often regulated by national or regional authorities, but there are also international standards that hoteliers can reference. One example is the International Electrotechnical Commission (IEC), which provides standards for the design, installation, and maintenance of electrical systems and equipment.
- Food and hygiene standards: The World Health Organization (WHO) provides international guidelines for food safety and hygiene, which can be useful for hoteliers when designing and implementing their food service operations. In addition, the ISO 22000 certification provides a framework for food safety management systems, which can help ensure that hotels are following best practices for food safety.
- International hotel standards: Several organizations provide international standards and certifications specifically for hotels. The most widely recognized of these is probably the International Organization for Standardization (ISO), which has developed several standards related to the hospitality industry, including ISO 9001 for quality management and ISO 14001 for environmental management. In addition, the Global Sustainable Tourism Council (GSTC) provides certification for sustainable tourism operations, including hotels.
The European Union (EU) has several regulations and directives related to fire and safety, electrical, food, and hygiene standards for hotels. Here are a few examples:
- Fire and safety standards: The EU has several regulations and directives related to fire and safety in hotels, including the Construction Products Regulation (CPR) and the Fire Safety Order. These regulations provide guidelines for fire safety in building design and construction, as well as requirements for fire safety equipment and procedures.
- Electrical standards: Electrical safety standards in the EU are regulated by the European Committee for Electrotechnical Standardization (CENELEC) and the European Union Agency for Railways (ERA). These organizations provide standards and certifications for electrical equipment and installations, as well as guidelines for electrical safety in building design and construction.
- Food and hygiene standards: The EU has several regulations related to food safety and hygiene in hotels, including the General Food Law Regulation and the Food Hygiene Regulation. These regulations provide guidelines for food safety and hygiene in food service operations, as well as requirements for food labelling and traceability.
- International hotel standards: Several of the international standards and certifications I mentioned earlier are also recognized and used in the EU, including ISO 9001 and ISO 14001. In addition, the EU has its own hotel certification program called the EU Ecolabel, which provides certification for environmentally friendly hotels.
By adhering to these EU regulations and certifications, hoteliers can help ensure that their new luxury hotel project meets or exceeds the highest standards for fire, safety, electrical, food, and hygiene in the EU. This not only helps protect guests and staff, but also enhances the hotel’s reputation and guest experience.

Request an procurement fee proposal - All the equipment (OS&E) for a new hotel.

Send your request for a procurement fee proposal to robert@robertdunn.eu
Confirm details if available like:
- The number of guest rooms, restaurants, function and meeting rooms.
- The operator and standard of hotel.
- The location e.g. city, airport, resort etc.
- Opening date.
Area Questionaire
If more information regarding hotel configuration is available then download, complete and return the following area questionnaire:
Step1-2 Area questionnaire-New 2019 v2
Fixed Fee (for OS&E Package)
Relates to size and complexity of the project. Typical fees are between 2.5% and 4.5%
1 Initial consultation includes:
- Project plan-time, scope and budget.
- Guidance on brands and suppliers.
2 Preparation of equipment (OS&E) master lists and BOQs.
3 Guidance on standards and mood boards.
4 Tender analysis.
Purchase orders, invoice payments , logistics and delivery coordination – by Client.
Quotation Service.
- Request a One-off Quote for project equipment (OS&E), direct from reputable suppliers.
- I charge a a fixed fee per quote depending on requirements e.g. 250 Euros per quote for an uncomplex quote.
- For a fee proposal send your quantities (BOQs) and specs to:
More information.
- Minimum order terms apply (quantity over 100 or value over Euro 1000).
- Client should forward to me: quantities (BOQs), specifications, operator’s preferred supplier, delivery address, invoice payment address and opening date.
- Trade discounts passed on to Client(buyer).
- Tendering service to multiple suppliers is also available.
- The quotations will be in the name of the Client (buyer).
- Where possible quotes are direct from manufacturer but sometimes through distributors.
- If Client (buyer) accepts the quote they then place their order, pay the invoice and organise logistics, delivery and installation.
- Final due diligence is by the Client.
- The supplier is solely responsible for the sale of the products and observing any responsibilities in respect to contract, information and customer rights.
- The contract (or order) is concluded only between the Client (buyer) and the supplier, should they (the buyer) choose to accept their offer.
Process
- The Client (buyer) should send me details by email including quantities (BOQs), operator’s preferred supplier, specifications, delivery address, invoice payment address and opening date..
- I will confirm to the Client (buyer) if I am able to organise the quote.
- Minimum quantities often apply. Normally over 100 rooms.
- I will review the documents and request any clarifications from the Client (buyer).
- I then send the BOQ and specs to the appropriate supplier.
- The supplier provides me with a quotation ex-works, addressed to the Client (buyer), with an indication of production, delivery schedule and warranty.
- I will review the offer and then send it to the Client (buyer).
- If the offer is acceptable by the Client (buyer) then they should request samples for approval before ordering.
- The supplier agrees (with the Client (buyer)) terms, payment procedures , warranty, production and delivery.
- The Client (buyer) places the purchase order, direct with the supplier ie the contract is between the Client (buyer) and the supplier.
- Payment procedures are implemented by Client (buyer) eg advance payment (if agreed), L/C, bank guarantees, payment bonds etc.
- Production begins. Inspection of goods at factory is by the Client’s QC team(if required).
- When the shipment is ready the supplier provides the Client (buyer) with documentation according to agreed terms (eg bills of lading, packing lists )
- The final payment is made by the Client (buyer) (according to the terms) to the supplier before shipment.
- When the goods are received by the Client (buyer) they should be checked by the Client (buyer). Any issues should then be followed up with the supplier.
How are fees calculated?
Fee relates to size and complexity of the project.
1 Initial consultation includes time plan, definition of scope, guidance on suppliers.
Product specs/standards, lists and quantities.
2 Assistance with tender process and analysis.
3 Payment of suppliers invoices and logistics coordination – by Client.
More information robert@robertdunn.eu
Information for buyers eg visitors/clients/members/users.
- Robert Dunn acts as an intermediary, and is not a party to the contract between the Buyer (eg Client, Visitor or Member) and the Supplier and will not have rights or obligations under it.
- The Supplier/Manufacturer is solely responsible for the sale of the products and observing any responsibilities in respect to contract, order terms and conditions, information and customer rights.
- The contract (or order) is concluded between the Buyer and the Supplier, should they (the Buyer) choose to accept their offer.
- Due diligence should be carried out by buyers to confirm that suppliers are financially secure, have international quality control processes in place, have good references and history, and products
have conformed to all appropriate hotel standards including fire, safety, electrical, food and hygiene standards with appropriate certification. - The Buyer should also confirm with the Supplier that the goods conform to appropriate local regulations and local hotel regulations eg fire, safety, electrical, food and hygiene with appropriate certification.
Hotel Procurement Presentation- Equipment (OS&E) 2022
Download the two files below:
Presentation OSE Robert Dunn 2022 June
OSE-Brochure-RobertDunn-April 2021
The Challenge
Don’t underestimate the complexity, diversity & quantity of equipment required for a new hotel.
Introduction
- Are you working on a new hotel project or resort?
- Perhaps you are a hotel owner, hotel operator, developer or local consultant.
- Still to purchase the operating supplies and equipment(OS&E)?
Did You Know?
- The value of the operating equipment for large hotel projects can be many millions of Euros.
- New hotels often need over 4000 products, from over 50 suppliers, in many countries.
- Products must conform to international hotel quality and safety standards.
- Professional procurement will lead to significant savings.
Who is my service for?
International Hotel operators, owners, developers, logistics companies & procurement companies.
How do I charge?
Normally a fixed fee is agreed with Client.
Principles
- Complete Client confidentiality.
- No hidden costs or commissions from suppliers.
- Commitment to safety, quality and value.
My Procurement Package in a Nutshell
- Preparation of equipment (OS&E) lists (over 4000 items) with quantities.
- Guidance on standards, suppliers & manufacturers .
- Assistance with tender process.
- Tender process for main OS&E (by Client).
- Tender analysis
- Budget estimates, time management.
- Ensure operators brand and supplier requirements are met .
- Arrange samples.
- Client is responsible for placing orders, payments & logistics.
Web Based Procurement Service
My service is web based as projects, and stakeholders are usually in diverse locations.
Competitive tendering (by Client)
- The selection of suppliers & products is normally through competitive tendering ensuring best quality and value for money.
- Local projects’ needs, terms and conditions are met, including delivery & installation dates.
- Pre-qualified suppliers are agreed with Client (normally 2 or 3 per main bid package).
- If project is to be fast-tracked (opening in less than 12 months) then single sourcing may be required.
- The Client’s and or Operator’s own suppliers are included in the tender process.
Online Showcase of Product Ideas .
- The showcase is exclusively for my five star hotel Clients.
- Helps Clients and operators in the selection process of key items.
- Presents some of best suppliers and manufacturers (over 200) and over 2000 of the main products required for a new hotel. (Includes items that are high visibility, customer contact items and also critical equipment that is essential for the operation of hotel.
- Most of the items have five star hotel operator references and many have been used in projects I have been involved with.
- Registered Clients have access to the Showcase and can create their own ‘Project Wish-list’ for those items to be included in the tender process.
About Suppliers and Manufacturers.
- Provide high-quality, cost competitive products
- Reliable services.
- Green in manufacturing process in terms of water usage, energy efficiency, sustainability of materials and effect on environment.
- Most conform to ISO standards (9001 & 14001) & use western managed quality control systems.
- Proven history of successful projects.
About Products and Brands.
- Many products direct from international manufacturers.
- Conform to operator’s brand and product standards.
- Conform to international five star hotel standards.
- Conform to local & national standards, codes and regulations.
- Conform to fire, safety, health and hygiene and electrical standards BS EN ISO ANSI or local equivalent.
- Green in terms of water usage, energy efficiency, and recycling reusing.
- Balance of design, functionality and durability

I often partner with developers, designers, owners, operators, FF&E fit-out companies, logistics companies and other consultants.
Send your details to robert@robertdunn.eu
Contents.
Contents | |
Page | |
2-7 | Contents. |
8 | Introduction. |
9 | The Challenge. |
10 | Suppliers and standards. |
11 | Criteria for supplier selection. |
12 | Product standards. |
13 | Product Generic Standards & Specifications. |
14 | Example of product standards. |
15 | Pre qualification of suppliers. |
16 | About trusted suppliers. |
17 | What are full service FF&E fitout providers? |
18 | Quality Policy. |
19 | Examples of Manufacturers & Supplier Locations. |
20 | Overseas v local sourcing. |
21 | Guidance on quality standards. |
22 | Accreditation. |
23 | Sample approval and model room. |
24 | Table top review. |
25 | Sample room /model room review. |
26 | Points to consider regarding model room. |
27 | Quality assurance for manufacturing. |
28 | FF&E Manufacturers appraisal. |
29 | Quality monitored through production checks. |
30 | Quality assurance criteria. |
31 | Environmentally friendly products. |
32 | Tender -Green comments. |
33 | Green products (OS&E) -remarks. |
34 | Green products (OS&E) -remarks. |
35 | Green products (OS&E) -remarks. |
36 | Utilities. |
37 | Environmental policy. |
38 | Environment and social responsibility . |
39 | Green products (OS&E) -remarks . |
40 | ISO 9001 Certification from main suppliers . |
41 | ISO 14001 Certification from main suppliers . |
42 | Fire standards. |
43 | International fire standards-examples. |
44 | Case good specifications example . |
45 | Case good specifications example . |
46 | Seating specifications example . |
47 | Carpet specification example . |
48 | Lighting. |
49 | Fabrics. |
50 | Fibers. |
51 | Fabric fire standards examples. |
52 | Bed Typical Standards . |
53 | Kitchen HACCP. |
54 | Typical Signage Process. |
Contents (continued) | |
55 | Budget and Planning. |
56 | Budget and Planning. |
57 | Definition of scope. |
58 | Scope -Summary. |
59 | About Budgets. |
60 | Budget List Review. |
61 | Project plan. |
62 | Time management. |
63 | Time Management Notes. |
64 | Project health check audit. |
65 | Risk assessment: Step1 Assess Risk . |
66 | Risk assessment: Step 2 Assessment of vulnerability. |
67 | Risk assessment: Step 3 Actions. |
68 | blank |
69 | 3.Tender process and procurement. |
70 | 3.1 Procurement process in a nutshell. |
71 | 3.1 Procurement process in a nutshell. |
72 | Purchasing Policy. |
73 | Competitive tendering. |
74 | Tender issues to address. |
75 | Responsibility for Determining Order Quantities. |
76 | Carpet order quantity. |
77 | Tender environmental issues. |
78 | About tenders. |
79 | Tender process remarks. |
80 | Refurbishment. |
81 | Refurbishment (continued). |
82 | Refurbishment process. |
83 | Operational issues of refurbishment. |
84 | Operational issues of refurbishment (continued). |
85 | Refurbishment phased projects. |
86 | Project procurement-remarks. |
87 | Negotiations remarks. |
88 | Cost and value. |
89 | Particular Terms and conditions of order. |
90 | Payment. |
91 | What’s the difference between a bank guarantee & a letter of credit? |
92 | Performance bond. |
93 | Ethical Policy. |
94 | Operating supplies and equipment (OS&E) . |
95 | OS&E-Tendering . |
96 | Lists. |
97 | Generic templates for facilities, rooms and departments. |
98 | Generic templates for facilities, rooms and departments. |
99 | Uniforms |
Contents (continued) | |
100 | Blank. |
101 | Controls and systems. |
102 | Controls and systems. |
103 | 4.1 Generic standards & specifications. |
104 | blank |
105 | blank |
106 | 5 Logistics . |
107 | Logistics . |
108 | Logistics . |
109 | 6 Delivery, quality control and installation. |
110 | Delivery. |
111 | Delivery and quality control. |
112 | Installation (mainly for FF&E). |
113 | Installation (mainly for FF&E). |
114 | 7 Finalisation. |
115 | 8 Special services for hotel operators. |
116 | blank. |
117 | Images. |
118 | Images. |
119 | Images. |
120 | Images. |
121 | Images. |
122 | Images. |
123 | Images. |
124 | Images. |
125 | Images. |
126 | Images. |
127 | Images. |
128 | Images. |
129 | Images. |
130 | Past Projects. |
131 | Key Past Projects. |
132 | Key Past Projects. |
133 | Key Past Projects. |
134 | Key Past Projects. |
135 | Key Past Projects. |
136 | Key Past Projects. |
137 | Key Past Projects. |
138 | Images of documentation . |
139 | Timeline- FF&E Process. |
140 | Example work schedule. |
141 | Example of scope document. |
142 | Example Equipment Specification. |
143 | Project plan and task schedule. |
144 | Order schedule. |
145 | Tracking – order/advance payment, ready to ship , ship, clearance and deliver. |
146 | Procedures. |
147 | Quotes from TW. |
Contents (continued) | |
148 | Robert Dunn’s Service-Unique features . |
149 | Robert Dunn’s Service-Unique features . |
150 | OS&E Procurement Processes. |
151 | OSE BOQ Creation. |
152 | Tender order process. |
153 | Tender order process. |
154 | Process bedding and towels. |
155 | Process tableware. |
156 | Process signature items. |
157 | Process banquet furniture. |
158 | Process non standard items. |
159 | Other comments. |
160 | Process budgets. |
161 | Process quality. |
162 | How is OSE coded. |
163 | Acknowledgements. |
164 | End. |
Troubleshooting tips.
- Evaluate your hotel’s needs: Start by assessing your hotel’s needs and identifying the necessary OS&E items. This will help you determine what types of equipment, amenities, and supplies are required to maintain a high level of guest satisfaction.
- Determine your budget: Establish a budget for your OS&E purchases. Determine the amount of money you are willing to spend on each category of OS&E, such as linens, towels, guest amenities, and housekeeping equipment.
- Research suppliers: Look for reputable OS&E suppliers that offer high-quality products at competitive prices. Check their reputation, delivery times, and return policies to ensure you are getting the best value for your money.
- Check for compatibility: When purchasing equipment, make sure it is compatible with your existing systems. For example, if you are buying new housekeeping carts, ensure they fit in your storage room and can navigate around tight corners.
- Request samples: Before making a large purchase, request samples of the items you are considering. This will help you evaluate the quality of the products and ensure they meet your hotel’s standards.
- Test before buying in bulk: Order a small quantity of an item to test it out before purchasing in bulk. This way, you can ensure that it meets your hotel’s standards before committing to a larger order.
- Keep track of inventory: After making your purchases, keep track of your inventory to avoid overstocking or running out of important items. Use an inventory management system to stay organized and prevent waste.
By following these tips, you can troubleshoot potential issues when purchasing OS&E for hotels and make informed decisions that benefit your hotel’s operations and guests.
I am looking for green product ideas.
Examples
- Products that are energy, water and resource efficient.
- Made with minimum use of virgin materials.
- Non polluting in manufacture.
- Materials re-usable and recyclable.
- Products often have eco labels and certifications schemes.
Buying local v overseas tips.
Advantages of Local Buying:
- Faster delivery times: Local suppliers can typically provide faster delivery times than overseas suppliers, which can be critical when you need to meet tight project deadlines.
- Better quality control: With local suppliers, it’s easier to maintain quality control because you can easily visit their facilities to inspect the products or materials before making a purchase.
- Reduced shipping costs: Local suppliers don’t have to ship products or materials over long distances, which can significantly reduce shipping costs.
- Greater flexibility: With local suppliers, you can often negotiate more flexible payment and delivery terms, which can help you manage your budget and project timeline more effectively.
- Supports the local economy: Buying from local suppliers helps support the local economy and can contribute to the development of local businesses and communities.
Disadvantages of buying overseas.
- Increased transportation emissions: Shipping products or materials from overseas can result in significantly higher transportation emissions due to the longer distance and modes of transport used. This can contribute to increased CO2 levels and harm the environment.
- Longer lead times: Sourcing products or materials from overseas can result in longer lead times due to shipping and customs clearance. This can cause delays in the project timeline, which can ultimately increase the carbon footprint of the project.
- Lower quality control: With overseas suppliers, it can be more difficult to maintain quality control, particularly if you’re unable to visit the supplier’s facilities in person. This can result in subpar products that require rework or replacement, which can contribute to higher CO2 emissions from additional transportation and waste.
- Risk of supply chain disruptions: Sourcing products or materials from overseas can increase the risk of supply chain disruptions due to political or environmental factors, which can cause delays and increase CO2 emissions from transportation and re-sourcing.
- Limited visibility into environmental practices: Overseas suppliers may not have the same environmental standards or regulations as domestic suppliers, which can make it difficult to ensure that the products or materials are sustainably sourced or manufactured.
Overall, these disadvantages highlight the potential impact on CO2 levels when buying overseas. By carefully considering the carbon footprint of your procurement decisions, you can help reduce the impact on the environment and promote sustainability in your hotel project.
Advantages of Overseas Buying:
- Cost savings: Overseas suppliers can often offer lower prices due to lower labor and manufacturing costs, which can help reduce project expenses.
- Access to unique products: Some products may only be available from overseas suppliers, giving you access to a wider range of options to choose from.
- Specialized expertise: Overseas suppliers may have specialized expertise in certain products or manufacturing processes, which can be beneficial if you need unique or customized products.
- Diversification of suppliers: Sourcing from overseas suppliers can help diversify your supply chain, reducing your dependence on a single supplier and minimizing the risk of supply chain disruptions.
Ultimately, the decision to buy locally or overseas will depend on your specific project requirements, budget, timeline and operator’s policies.. Careful consideration of the advantages and disadvantages of each option will help you make an informed decision that best meets your project needs.
If all other factors are similar (price, quality, service, maintenance and resupply etc), a local supplier may be chosen over a remote supplier as the reduced distances reduces risks and in addition represents a positive environmental benefit.
Smart phone stuff
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Introduction

- Don’t underestimate the diversity and quantity of operating equipment required for a new hotel.
- The value of the equipment can be many millions of Euros and projects often need over 4000 products, from over 50 suppliers, in many countries.
- Are you working on a new hotel project or resort?
- Perhaps you are a hotel owner, operator, designer or developer.
- Still to purchase the operating supplies & equipment?
- Looking for products direct from factories at factory prices.?
We are independent procurement consultants, specializing in international hotel projects. Our references include Hilton & Marriott. Working remotely, we offer a hands-on, private service, tailored to the needs of our Clients.
First we review the plans & prepare the equipment lists, using our unique masterlist system.
We provide guidance on product standards, luxury brands & manufacturers.
Our online product showcase is used to present ideas & enhance product mood boards.
In addition, we support the Clients with the tender process.
In essence, our services enable clients, to manage their project, with the support of an experienced equipment procurement specialist. We help save time & money, ensure that products are delivered on time & that the hotel is equipped to international standards.
Request an equipment (OS&E) procurement proposal.

Send your request for a procurement fee proposal to robert@robertdunn.eu
Confirm details if available like:
- The number of guest rooms, restaurants, function and meeting rooms.
- The operator and standard of hotel.
- The location e.g. city, airport, resort etc.
- Opening date.
For New Hotels.
-Info on Mood boards
- Clients and Members may view products in the Product Ideas Showroom.
- They may use the MOOD BOARD WISHLIST tool to help create mood boards for operational presentations e.g. tabletop, model room and other hotel facilities.
- Visitors/Members (without a fee based contract) may request a quote through me, if quantities for over 100 rooms, by email to: robert@robertdunn.eu
- The request will be considered as a prospective (non-binding) enquiry, and the supplier will be asked to respond with a respective offer or info…
- Availability of producst will only be confirmed by supplier at time of request for proposal.
Please note, any final orders are placed by the Buyer (e.g. Clients and Members) direct with suppliers i.e. contracts are between the Buyer (e.g. Clients/Members) and the Supplier.
Please note, that I am not a supplier or distributor but facilitate the contact between buyers & suppliers (introduce).

We support Clients/local partners in the procurement of over 4000 products (operating equipment OS&E) for each new hotel project.
Based in UK and France our recent projects are in UK, EU, UAE and Africa.
Suppliers in UK, EU, USA, South Africa, Turkey, UAE, Lebanon, Thailand, Indonesia, Australia, India, China…

Master-lists and BOQs

Guidance on hotel operators' brand standards and brands.

- Preparation of guidelines to reflect hotel brand image.
- Implementation of brand standards.
- Guidance on manufacturers & suppliers.
- Product standards will be consistent across the hotel group.
- Ensure quality and value for money.
- Selling feature for prospective owners.
Introduction
The aim of this section, is to provide Guidelines on key products for a five star hotel to ensure product brand standards are consistent across the hotel group. It also includes references to typical suppliers. Kindly note that it is not exhaustive. Some of the equipment is mandatory, some of the ‘types’ of equipment are mandatory (e.g.non-ammonia mini-bars), but wherever possible alternatives are provided to allow flexibility in competitive tendering.
The items in the manual correspond in general to the criteria listed below:
1 Effect brand image of hotel group eg amenities, bedding, safe
2 Critical equipment eg defibrillator
3 High visibility items customer contact items eg luggage trolleys
4 Generic description of long list of low value line items like glassware.
Classification of hotel brand standards
The OS&E is often specified by the operator according to the following categories.
- 1 Fixed spec, fixed brand eg Aliseo hairdryer ref 123
- 2 Fixed spec, preferred brand eg 300 TC bed sheets
- 3 Minimum standard & preferred brand to suit hotel ie size, colour, functionality eg tea tray, floor cleaning.
- 4 Spec by hotel ID (eg colour finish).
Stakeholders including procurement agents, interior designers, owners and hotel operators work together to ensure that standards are maintained.
- Local, national regulatory & international standards.
- International regulatory standards.
- Codes & regulations including fire, safety, health, hygiene & electrical.
- Green standards in terms of water usage, energy efficiency, and recycling reusing.
- Operator’s brand and product standards.
- International five star hotel industry standards.
|
Sustainable Procurement - tender process.
Sustainable Procurement – tender process
Presentation - OS&E
Download the two files below:
Presentation Robert Dunn June 22
The Challenge
Don’t underestimate the complexity, diversity & quantity of equipment required for a new hotel.
Introduction
- Are you working on a new hotel project or resort?
- Perhaps you are a hotel owner, hotel operator, developer or local consultant.
- Still to purchase the operating supplies and equipment(OS&E)?
Did You Know?
- The value of the operating equipment for large hotel projects can be many millions of Euros.
- New hotels often need over 4000 products, from over 50 suppliers, in many countries.
- Products must conform to international hotel quality and safety standards.
- Professional procurement will lead to significant savings.
Who is my service for?
International Hotel operators, owners, developers & procurement companies.
Client/strategic partner
My Clients often have a local team where the hotel is located. Clients include logistics companies, developers, designers, FF&E/OS&E companies.
How do I charge?
Normally a fixed fee is agreed with Client.
Principles
- Complete Client confidentiality.
- No hidden costs or commissions from suppliers.
- Commitment to safety, quality and value.
Procurement in a Nutshell
- Preparation of equipment (OS&E) lists (over 4000 items) with quantities.
- Guidance on standards, suppliers & manufacturers .
- Assistance with tender for main OS&E of items imported ( tender by Client).
- Tender analysis.
- Budget estimates, time management.
- Ensure operators brand and supplier requirements are met .
- Arrange samples.
- Client is responsible for placing orders, payments & logistics.
Web Based Procurement Service
My service is web based as projects, and stakeholders are usually in diverse locations.
Competitive tendering (by Client)
- The selection of suppliers & products is normally through competitive tendering ensuring best quality and value for money.
- Local projects’ needs, terms and conditions are met, including delivery & installation dates.
- Pre-qualified suppliers are agreed with Client (normally 2 or 3 per main bid package).
- If project is to be fast-tracked (opening in less than 12 months) then single sourcing may be required.
- The Client’s and or Operator’s own suppliers are included in the tender process.
Online Showcase of Products .
- The showcase is exclusively for my five star hotel Clients.
- Helps Clients and operators in the selection process of key items.
- Presents some of best suppliers and manufacturers and over 2000 of the main products required for a new hotel. (Includes items that are high visibility, customer contact items and also critical equipment that is essential for the operation of hotel.
- Most of the items have five star hotel operator references and many have been used in projects I have been involved with.
- Registered Clients have access to the Showcase and can create their own ‘Project Moodboards’ for those items to be included in the tender process.
About Suppliers and Manufacturers.
- Provide high-quality, cost competitive products
- Reliable services.
- Green in manufacturing process in terms of water usage, energy efficiency, sustainability of materials and effect on environment.
- Most conform to ISO standards (9001 & 14001) & use western managed quality control systems.
- Proven history of successful projects.
About Products and Brands.
- Many products direct from international manufacturers.
- Conform to operator’s brand and product standards.
- Conform to international five star hotel standards.
- Conform to local & national standards, codes and regulations.
- Conform to fire, safety, health and hygiene and electrical standards BS EN ISO ANSI or local equivalent.
- Green in terms of water usage, energy efficiency, and recycling reusing.
- Balance of design, functionality and durability

- Owners save money.
- Operators improve standards.
- Buy direct often at factory prices.
- Nothing forgotten or double counted.
Benefits
- Extensive multi brand hotel procurement experience within an international multi cultural environment.
- Vast network of trusted pre qualified international suppliers, manufacturers and specialists.
- Product and brand expertise.
Benefits.
- Clients leverage my product and supplier knowledge, not found in a non specialist procurement department.
- Cut out the middle man.
- I often save the hotel owner many hundreds of thousands of dollars through effective procurement, direct from suppliers and manufacturers for the large volume packages.
- Hotel operators ensure consistent product brand standards across all their hotels.
About Suppliers and Manufacturers.
- Provide high-quality, cost competitive products and reliable services.
- Green in manufacturing process in terms of water usage, energy efficiency, sustainability of materials and effect on environment.
- Most conform to ISO standards (9001 & 14001) & use western managed quality control systems.
- Proven history of successful projects.
About Products and Brands.
- Products conform to:
-operator’s brand and product standards.
-international five star hotel standards.
-local & national standards, codes and regulations.
-fire and safety standards
-health and hygiene standards.
-electrical standards BS EN ISO ANSI or local equivalent.
- Green in terms of water usage, energy efficiency, and recycling reusing.
- A balance of design, functionality and durability.

I am a procurement consultant with nearly thirty years of multi-brand hotel project experience .
More information
I am a procurement consultant with nearly thirty years of multi-brand hotel project experience.
I support Clients/local partners in the procurement of over 4000 products (OS&E) for each hotel project.
Clients leverage my product and supplier knowledge, not found in a non specialist procurement department.
Clients include hotel operators, hotel owners, local procurement partners, logistics companies and design companies.
Hotel Operators include Hilton, Le Meridien, Marriotts, Sheraton, Four Points, Jumeirah, Intercontinental, Accor and Viceroy.
My Service Charter
To the best of my ability I will:
• Act on behalf of the Client in the acquisition of hotel merchandise for the Client’s direct purchase.
• Act in the best interests of the Client, at all times, balancing the different needs of all stakeholders
• Represent the interests of the Client in matters relating to OS&E.
• Offer a flexible service tailored to the needs of the Client.
• Ensure value for money through competitive best practise tendering to trusted suppliers
• Ensure procurement processes are conducted in an open and honest way.
• Practice “due diligence” when selecting suppliers and products.
• Tender to two or three suppliers(agreed with the Client) for each main package process, unless there are good reasons to the contrary.
• Ensure goods are purchased within agreed budget, to the correct standards and on time..
• Ensure money is being used effectively and efficiently to ensure best value for money when purchasing goods and services.
• Ensure high quality, stylish, functional, safe, durable, easy to use/maintain products are purchased.
• Engage in sustainable / responsible procurement (green procurement) taking into account environmental, social and ethical considerations when making a purchasing decision.
• Ensure that suppliers and manufacturer and their products conform to my policies- Purchasing, Green, Ethical and Quality
• Ensure products conform to operator’s standards.
• Ensure products conform to international five star hotel industry standards.
• Ensure products conform to local and national standards, regulations and codes including to fire, safety, health and hygiene and electrical standards .
• Suggest ways to reduce costs through alternative suppliers.
• Advise on payment terms and purchase order terms and conditions.
• Respect the confidentiality of all Client information and the proprietary nature of hotel brand related information.
• Ensure transparency and no hidden costs or commissions from suppliers, thus avoiding the consultant / agent conflict. All supplier rebates and/or discounts are for the benefit of the client.
• Minimizes risks.
• Ensure suppliers are kept under regular review to confirm their continued adequacy and to measure performance.
How it works.
Phase 4-7 by Client’s team & hotel’s team.
Phase 1 Client provides details of size and standard of hotel project.
Phase 2 We agree the scope of purchases, scope of work, timeline and consultancy fee.
Phase 3 I create the OS&E Product Master-lists, budgets, product description/features and BOQs.
I provide guidance on brands, suppliers, manufacturers, standards and samples.
I prepare a timeline of milestones.
Phase 4 Tender (by Client with guidance from me) to the suppliers and requests samples.
I review the quotes in terms of standards, prices and quantities.
I advise on best deal.
Phase 5 Client places the purchase orders, and pays the supplier invoice.
Supplier or manufacturer prepares or manufacturers goods.
Phase 6 Client selects freight forwarder who organises the logistics, local clearance, delivery to warehouse.
Phase 7 Hotel receives the goods into the hotel.
Installation coordinated by Client with Project Manager.
Hotel places items in stores and rooms.
Client sends out tender, places purchase orders, pays suppliers, organises logistics, importation, receipt/installation of goods at hotel, local procurement.

Request an OS&E procurement proposal.

Send request for fee proposal to robert@robertdunn.eu
Confirm basic details like:
- Number of guest rooms, restaurants, conference and banqueting rooms.
- The standard/type of hotel.
- Location e.g. city, airport, resort etc.
Fixed Fee (for OS&E Package)
Relates to size and complexity of the project. Typical fees are between 2.5% and 4.5%
1 Initial consultation includes:
- Project plan-time, scope and budget.
- Guidance on brands and suppliers.
2 Preparation of equipment (OS&E) master lists and BOQs.
3 Guidance on standards and mood boards.
4 Tender analysis.
Purchase orders, invoice payments , logistics and delivery coordination – by Client.
Quotation Service.
- Request a One-off Quote for project equipment (OS&E), direct from reputable suppliers.
- I charge a a fixed fee per quote depending on requirements e.g. 250 Euros per quote for an uncomplex quote.
- For a fee proposal send your quantities (BOQs) and specs to:
More information.
- Minimum order terms apply (quantity over 100 or value over Euro 1000).
- Client should forward to me: quantities (BOQs), specifications, operator’s preferred supplier, delivery address, invoice payment address and opening date.
- Trade discounts passed on to Client(buyer).
- Tendering service to multiple suppliers is also available.
- The quotations will be in the name of the Client (buyer).
- Where possible quotes are direct from manufacturer but sometimes through distributors.
- If Client (buyer) accepts the quote they then place their order, pay the invoice and organise logistics, delivery and installation.
- Final due diligence is by the Client.
- The supplier is solely responsible for the sale of the products and observing any responsibilities in respect to contract, information and customer rights.
- The contract (or order) is concluded only between the Client (buyer) and the supplier, should they (the buyer) choose to accept their offer.
Process
- The Client (buyer) should send me details by email including quantities (BOQs), operator’s preferred supplier, specifications, delivery address, invoice payment address and opening date..
- I will confirm to the Client (buyer) if I am able to organise the quote.
- Minimum quantities often apply. Normally over 100 rooms.
- I will review the documents and request any clarifications from the Client (buyer).
- I then send the BOQ and specs to the appropriate supplier.
- The supplier provides me with a quotation ex-works, addressed to the Client (buyer), with an indication of production, delivery schedule and warranty.
- I will review the offer and then send it to the Client (buyer).
- If the offer is acceptable by the Client (buyer) then they should request samples for approval before ordering.
- The supplier agrees (with the Client (buyer)) terms, payment procedures , warranty, production and delivery.
- The Client (buyer) places the purchase order, direct with the supplier ie the contract is between the Client (buyer) and the supplier.
- Payment procedures are implemented by Client (buyer) eg advance payment (if agreed), L/C, bank guarantees, payment bonds etc.
- Production begins. Inspection of goods at factory is by the Client’s QC team(if required).
- When the shipment is ready the supplier provides the Client (buyer) with documentation according to agreed terms (eg bills of lading, packing lists )
- The final payment is made by the Client (buyer) (according to the terms) to the supplier before shipment.
- When the goods are received by the Client (buyer) they should be checked by the Client (buyer). Any issues should then be followed up with the supplier.
Information for buyers eg visitors/clients/members/users.
- Robert Dunn acts as an intermediary, and is not a party to the contract between the Buyer (eg Client, Visitor or Member) and the Supplier and will not have rights or obligations under it.
- The Supplier/Manufacturer is solely responsible for the sale of the products and observing any responsibilities in respect to contract, order terms and conditions, information and customer rights.
- The contract (or order) is concluded between the Buyer and the Supplier, should they (the Buyer) choose to accept their offer.
- Due diligence should be carried out by buyers to confirm that suppliers are financially secure, have international quality control processes in place, have good references and history, and products
have conformed to all appropriate hotel standards including fire, safety, electrical, food and hygiene standards with appropriate certification. - The Buyer should also confirm with the Supplier that the goods conform to appropriate local regulations and local hotel regulations eg fire, safety, electrical, food and hygiene with appropriate certification.
Contents.
Contents | |
Page | |
2-7 | Contents. |
8 | Introduction. |
9 | The Challenge. |
10 | Suppliers and standards. |
11 | Criteria for supplier selection. |
12 | Product standards. |
13 | Product Generic Standards & Specifications. |
14 | Example of product standards. |
15 | Pre qualification of suppliers. |
16 | About trusted suppliers. |
17 | What are full service FF&E fitout providers? |
18 | Quality Policy. |
19 | Examples of Manufacturers & Supplier Locations. |
20 | Overseas v local sourcing. |
21 | Guidance on quality standards. |
22 | Accreditation. |
23 | Sample approval and model room. |
24 | Table top review. |
25 | Sample room /model room review. |
26 | Points to consider regarding model room. |
27 | Quality assurance for manufacturing. |
28 | FF&E Manufacturers appraisal. |
29 | Quality monitored through production checks. |
30 | Quality assurance criteria. |
31 | Environmentally friendly products. |
32 | Tender -Green comments. |
33 | Green products (OS&E) -remarks. |
34 | Green products (OS&E) -remarks. |
35 | Green products (OS&E) -remarks. |
36 | Utilities. |
37 | Environmental policy. |
38 | Environment and social responsibility . |
39 | Green products (OS&E) -remarks . |
40 | ISO 9001 Certification from main suppliers . |
41 | ISO 14001 Certification from main suppliers . |
42 | Fire standards. |
43 | International fire standards-examples. |
44 | Case good specifications example . |
45 | Case good specifications example . |
46 | Seating specifications example . |
47 | Carpet specification example . |
48 | Lighting. |
49 | Fabrics. |
50 | Fibers. |
51 | Fabric fire standards examples. |
52 | Bed Typical Standards . |
53 | Kitchen HACCP. |
54 | Typical Signage Process. |
Contents (continued) | |
55 | Budget and Planning. |
56 | Budget and Planning. |
57 | Definition of scope. |
58 | Scope -Summary. |
59 | About Budgets. |
60 | Budget List Review. |
61 | Project plan. |
62 | Time management. |
63 | Time Management Notes. |
64 | Project health check audit. |
65 | Risk assessment: Step1 Assess Risk . |
66 | Risk assessment: Step 2 Assessment of vulnerability. |
67 | Risk assessment: Step 3 Actions. |
68 | blank |
69 | 3.Tender process and procurement. |
70 | 3.1 Procurement process in a nutshell. |
71 | 3.1 Procurement process in a nutshell. |
72 | Purchasing Policy. |
73 | Competitive tendering. |
74 | Tender issues to address. |
75 | Responsibility for Determining Order Quantities. |
76 | Carpet order quantity. |
77 | Tender environmental issues. |
78 | About tenders. |
79 | Tender process remarks. |
80 | Refurbishment. |
81 | Refurbishment (continued). |
82 | Refurbishment process. |
83 | Operational issues of refurbishment. |
84 | Operational issues of refurbishment (continued). |
85 | Refurbishment phased projects. |
86 | Project procurement-remarks. |
87 | Negotiations remarks. |
88 | Cost and value. |
89 | Particular Terms and conditions of order. |
90 | Payment. |
91 | What’s the difference between a bank guarantee & a letter of credit? |
92 | Performance bond. |
93 | Ethical Policy. |
94 | Operating supplies and equipment (OS&E) . |
95 | OS&E-Tendering . |
96 | Lists. |
97 | Generic templates for facilities, rooms and departments. |
98 | Generic templates for facilities, rooms and departments. |
99 | Uniforms |
Contents (continued) | |
100 | Blank. |
101 | Controls and systems. |
102 | Controls and systems. |
103 | 4.1 Generic standards & specifications. |
104 | blank |
105 | blank |
106 | 5 Logistics . |
107 | Logistics . |
108 | Logistics . |
109 | 6 Delivery, quality control and installation. |
110 | Delivery. |
111 | Delivery and quality control. |
112 | Installation (mainly for FF&E). |
113 | Installation (mainly for FF&E). |
114 | 7 Finalisation. |
115 | 8 Special services for hotel operators. |
116 | blank. |
117 | Images. |
118 | Images. |
119 | Images. |
120 | Images. |
121 | Images. |
122 | Images. |
123 | Images. |
124 | Images. |
125 | Images. |
126 | Images. |
127 | Images. |
128 | Images. |
129 | Images. |
130 | Past Projects. |
131 | Key Past Projects. |
132 | Key Past Projects. |
133 | Key Past Projects. |
134 | Key Past Projects. |
135 | Key Past Projects. |
136 | Key Past Projects. |
137 | Key Past Projects. |
138 | Images of documentation . |
139 | Timeline- FF&E Process. |
140 | Example work schedule. |
141 | Example of scope document. |
142 | Example Equipment Specification. |
143 | Project plan and task schedule. |
144 | Order schedule. |
145 | Tracking – order/advance payment, ready to ship , ship, clearance and deliver. |
146 | Procedures. |
147 | Quotes from TW. |
Contents (continued) | |
148 | Robert Dunn’s Service-Unique features . |
149 | Robert Dunn’s Service-Unique features . |
150 | OS&E Procurement Processes. |
151 | OSE BOQ Creation. |
152 | Tender order process. |
153 | Tender order process. |
154 | Process bedding and towels. |
155 | Process tableware. |
156 | Process signature items. |
157 | Process banquet furniture. |
158 | Process non standard items. |
159 | Other comments. |
160 | Process budgets. |
161 | Process quality. |
162 | How is OSE coded. |
163 | Acknowledgements. |
164 | End. |

- Over 500 suppliers and manufacturers.
- Global and local.
- Significant savings for large projects.
- High-quality, reliable and green.
Suppliers pre-qualify
5 Key criteria for selecting a supplier
- price.
- value for money.
- quality.
- reliability.
- responsiveness.
- flexibility.
Prospective suppliers should read and confirm they conform to my policies below including ethical and green policies.
The pre-qualifying questionnaire (C-1) should be downloaded, completed and returned to Robert Dunn.
Prospective Suppliers should be financially secure, have international quality control processes in place, have good references and a successful history of supply.
Products should conform to all appropriate hotel standards and local regulations including safety, electrical, fire, food and hygiene standards and have appropriate certification.
About Suppliers and Manufacturers.
A network of international pre qualified and trusted suppliers provide high-quality, cost competitive products and services. Criteria as follows:
- Provide high-quality, cost competitive products.
- Reliable services.
- Financially secure.
- International network providing centrally negotiated prices.
- Most conform to third party certification eg ISO standards (9001 & 14001) & use western managed quality control systems.
- Proven reliability and history of successful projects / references.
- Green in manufacturing process in terms of water usage, energy efficiency, sustainability of materials and effect on environment. ISO, EMAS, FSC, FISP
About Products and Brands.
- Many products direct from international manufacturers.
- Conform to operator’s brand and product standards.
- Conform to international five star hotel standards.
- Conform to local & national standards, codes and regulations.
- Conform to fire, safety, health and hygiene and electrical standards BS EN ISO ANSI or local equivalent.
- Green in terms of water usage, energy efficiency, and recycling reusing.
- Balance of design, functionality and durability
Countries of Manufacturers.
- Australia.
- Bali.
- Belgium.
- China.
- Croatia.
- Denmark.
- France.
- Germany.
- Hong Kong.
- India.
- Ireland.
- Israel.
- Italy.
- Japan.
- Lebanon..
- Lithuania.
- Mexico.
- Morocco.
- Netherlands.
- Norway.
- Poland.
- Portugal.
- S Korea.
- South Africa.
- Spain.
- Sweden.
- Switzerland.
- Thailand.
- Turkey.
- UAE.
- UK.
- USA.

Green products - more info.
- Products should be energy, water and resource efficient.
- Made with minimum use of virgin materials.
More information about Green Criteria.
- Non polluting in manufacture.
- Materials re-usable and recyclable.
- Products often have ecolabels and certifications schemes.
- Suppliers normally conform to my Green Policy.
If all other factors are similar (price, quality, service, maintenance and resupply etc), a local supplier may be chosen over a remote supplier as the reduced distances reduces risks and in addition represents a positive environmental benefit.













































Our recent projects are in UK, EU, UAE and Africa.
Brands with which I work include:
- Golden Olive International
Boutique Management Company. - Meyer Floating Solutions- Floating Hotels
- Hilton International ( over 100 projects)
- Viceroy.
- Le Meridien.
- Four Points.
- Five Hotels – Palm Jumeirah Dubai (luxury)
- Intercontinental Hotel Group (IHG) Regent Hotels (Luxury)
- Six Senses
- Hilton Garden Inn
- Marriots -Courtyard and AC Hotels
- Sheraton.



I often partner with developers, designers, owners, operators, FF&E fit-out companies, logistics companies and other consultants.
Send your details to robert@robertdunn.eu
Contact

Questions/Request a fee proposal to: robert@robertdunn.eu
Include the following information if available:
- Hotel facilities – number of guest rooms and restaurants.
- Standard of hotel.
- Name of the hotel operator if available.
- Anticipated date of opening.
Contact details
- EU Office La Rochelle, France
Tel/Whatsapp: +33 (0)627336130 robert@robertdunn.eu
- UK Office Richmond, North Yorkshire
Tel : +44 (0)7749 262637
More information
- Special discounts possible from my network of preferred suppliers.
- Please note, that I am not a supplier but facilitate the contact between you the buyer and suppliers (introduce).
- The supplier is solely responsible for the sale of the products and observing any responsibilities in respect to contract, information and customer rights.
- The contract (or order) is concluded only between you the buyer and the supplier, should you the buyer choose to accept their offer.
Questions/Request a Fee Proposal to: robert@robertdunn.eu
Include the following information if available:
- Hotel facilities – number of guest rooms and restaurants.
- Standard of hotel.
- Name of the hotel operator if available.
- Anticipated date of opening.
More information
- Special discounts possible from my network of preferred suppliers.
- Please note, that I am not a supplier but facilitate the contact between you the buyer and suppliers (introduce).
- The supplier is solely responsible for the sale of the products and observing any responsibilities in respect to contract, information and customer rights.
- The contract (or order) is concluded only between you the buyer and the supplier, should you the buyer choose to accept their offer.
Contact details
- UK Office Richmond, North Yorkshire Tel : +44 (0)7749 262637 robert@robertdunn.co.uk
- EU Office La Rochelle, France Tel/Whatsapp: +33 (0)627336130 robert@robertdunn.eu

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