Guidelines on Standards

[show_more more=More-info less=Less-info]

  • Preparation of guidelines to reflect  hotel brand image.
  • Guidance on manufacturers & suppliers.
  • Product standards will be consistent across the hotel group.
  • Ensure quality and value for money.
  • Selling feature for prospective owners.



The aim of this section, is to provide Guidelines on key products for a five star hotel to ensure product brand standards are consistent across the hotel group. It also includes references to typical suppliers. Kindly note that it is not exhaustive. Some of the equipment is mandatory, some of the ‘types’ of equipment are mandatory (e.g.non-ammonia mini-bars), but wherever possible alternatives are provided to allow flexibility in competitive tendering.

Most OS&E procurement companies will be aware of most, if not all, of these products. This document may also prove useful when refurbishing an existing hotel.
Not every item in a hotel is detailed here as there are too many ie over 4000. The other items are include in the main OSE Masterlists.

 The items in the manual correspond in general to the criteria listed below:


1  Effect brand image of hotel group eg amenities, bedding, safe

2  Critical equipment eg defibrillator

3  High visibility items customer contact items eg luggage trolleys

4  Generic description of long list of low value line items like glassware.

Classification of hotel brand standards

The OS&E is often specified by the  operator according to   the following categories.

  • 1 Fixed spec, fixed brand  eg Aliseo hairdryer ref 123
  • 2 Fixed spec,  preferred  brand  eg 300 TC bed sheets
  • 3 Minimum standard & preferred brand to suit hotel ie size, colour, functionality  eg tea tray,  floor cleaning.
  • 4 Spec  by hotel ID (eg colour finish).


Stakeholders including  procurement agents, interior designers, owners  and hotel operators  work together to ensure that standards are maintained.

Products to conform to the following standards:
  • Local, national regulatory & international standards.
  • International regulatory standards.
  • Codes & regulations including fire, safety, health, hygiene & electrical.
  • Green standards in terms of water usage, energy efficiency, and recycling reusing.
  • Operator’s brand and product standards.
  • International five star hotel industry standards.

Client Resources