My Service Charter

To the best of my ability I will:

  • Assist the Client in selecting hotel OS&E items for direct purchase.
  • Always act in the Client’s best interests, balancing the needs of all stakeholders.
  • Represent the Client in all OS&E-related matters.
  • Offer a flexible, tailored service to meet the Client’s specific needs.
  • Provide expert guidance to achieve value for money through competitive, best-practice tendering.
  • Support transparent, fair, and honest procurement processes.
  • Guide the Client on supplier and product due diligence.
  • Recommend suitable suppliers for each major package.
  • Support the Client with budgeting, quality standards, and timelines.
  • Help ensure funds are used effectively for the best value.
  • Assist in the selection of high-quality, functional, safe, durable, and user-friendly products.
  • Promote sustainable and ethical procurement, considering environmental and social impacts.
  • Help ensure all products and suppliers meet internal policies (Purchasing, Green, Ethical, and Quality).
  • Verify that products meet operator standards and international 5-star hotel benchmarks.
  • Ensure compliance with local and national regulations (fire, safety, health, hygiene, electrical).
  • Suggest cost-saving alternatives when appropriate.
  • Maintain full confidentiality of Client and brand-related information.
  • Operate with full transparency—no hidden fees or supplier commissions. All rebates or discounts go to the Client.
  • Help reduce procurement-related risks.
  • Monitor and review suppliers regularly to ensure ongoing suitability and performance.

 

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