My Service Charter
To the best of my ability I will:
- Assist the Client in selecting hotel OS&E items for direct purchase.
- Always act in the Client’s best interests, balancing the needs of all stakeholders.
- Represent the Client in all OS&E-related matters.
- Offer a flexible, tailored service to meet the Client’s specific needs.
- Provide expert guidance to achieve value for money through competitive, best-practice tendering.
- Support transparent, fair, and honest procurement processes.
- Guide the Client on supplier and product due diligence.
- Recommend suitable suppliers for each major package.
- Support the Client with budgeting, quality standards, and timelines.
- Help ensure funds are used effectively for the best value.
- Assist in the selection of high-quality, functional, safe, durable, and user-friendly products.
- Promote sustainable and ethical procurement, considering environmental and social impacts.
- Help ensure all products and suppliers meet internal policies (Purchasing, Green, Ethical, and Quality).
- Verify that products meet operator standards and international 5-star hotel benchmarks.
- Ensure compliance with local and national regulations (fire, safety, health, hygiene, electrical).
- Suggest cost-saving alternatives when appropriate.
- Maintain full confidentiality of Client and brand-related information.
- Operate with full transparency—no hidden fees or supplier commissions. All rebates or discounts go to the Client.
- Help reduce procurement-related risks.
- Monitor and review suppliers regularly to ensure ongoing suitability and performance.
