- PRIVACY POLICY
Last updated: September 2026
1. Introduction
Robert Dunn respects your privacy and is committed to protecting the personal information you provide when using this website.
This Privacy Policy explains how personal information may be collected, used, stored and protected when you visit or use this website, including when you register for an account, contact Robert Dunn, submit an enquiry or quotation request, use the Wishlist function, or otherwise provide information through the website.
This policy applies to the websites operated by Robert Dunn, including robertdunn.eu and robertdunn.co.uk.
2. Who is responsible for your data?
The person responsible for personal information collected through this website is:
Robert Dunn
Email: robert@robertdunn.eu
Privacy-related enquiries or requests concerning your personal information should be sent to the email address above.
3. Personal information we may collect
Depending on how you use the website, we may collect information such as:
- Name
- Email address and other contact details
- Company and professional information
- User registration and account information
- Information provided through contact, quotation, RFQ or other enquiry forms
- Products saved to a Wishlist
- Information contained in correspondence with you
- Information relating to your project or sourcing enquiry where voluntarily provided
- Technical information relating to your visit, such as IP address, browser type, device and operating system, where collected by the website or its services
- Information necessary to maintain website security and prevent misuse
We aim to collect only information that is reasonably necessary for the relevant purpose.
4. How we use your information
Personal information may be used to:
- Create and manage user accounts
- Provide access to restricted website content and functions
- Respond to enquiries and requests
- Communicate with Clients, Buyers, Specifiers and Suppliers
- Provide OS&E Sourcing Services where requested
- Process quotation and sourcing enquiries
- Maintain and administer Wishlists
- Improve the website, its content and functionality
- Maintain website security and prevent misuse
- Comply with legal and regulatory obligations
Personal information will not knowingly be used for purposes incompatible with those for which it was collected.
5. Legal basis for processing
Where applicable, personal information may be processed on one or more of the following legal bases:
- Performance of a contract, or taking steps at your request before entering into a contract
- Legitimate interests, such as responding to business enquiries, operating and securing the website and providing requested services
- Consent, where consent is required
- Legal obligations, where processing is necessary to comply with applicable law
Where processing is based on consent, you may withdraw that consent at any time.
6. Registration and user accounts
If you register for an account, information such as your name, email address and login details may be collected and stored in order to create and maintain your account.
Account information is used to provide access to relevant website functions and restricted content.
You are responsible for keeping your login credentials confidential.
If you no longer require an account, you may contact Robert Dunn to request closure of the account and deletion of personal information, subject to information that may need to be retained for legal or legitimate business purposes.
7. Contact, RFQ and enquiry forms
Information submitted through contact, quotation, Request for Quotation (RFQ), supplier or other enquiry forms is used to respond to the enquiry and, where appropriate, provide the requested services.
Information submitted through website forms may be transmitted by email or stored within website systems as necessary to process and respond to the enquiry.
Please provide only information reasonably necessary for your enquiry. Do not submit passwords, payment-card information or other unnecessary sensitive personal information through website forms.
8. Wishlist
Where the website provides a Wishlist function, products saved by a registered user may be associated with that user’s account.
Wishlist information is used to provide the Wishlist functionality and may assist users in identifying products for future project consideration, discussion or sourcing enquiries.
Adding a product to a Wishlist does not constitute an order, quotation request or purchase commitment.
9. Cookies and similar technologies
The website may use cookies and similar technologies.
Some cookies may be necessary for the operation, security and functionality of the website, including functions such as user authentication, account management and maintaining website preferences.
The website may also use analytics or other non-essential cookies or technologies to understand website usage and improve its content and functionality.
Where applicable law requires consent for non-essential cookies or similar technologies, appropriate consent will be requested.
You can also manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functions.
The cookies and technologies used by the website may change from time to time as the website and its services are updated.
10. Website analytics
The website may use analytics or similar services to understand how visitors use the website and to help improve its content, performance and functionality.
Such services may collect information such as pages visited, approximate location, browser or device information and other technical usage information.
Where applicable, analytics technologies requiring consent will only be used in accordance with the relevant consent requirements.
11. Third-party services
The website may use third-party service providers for functions such as:
- Website hosting
- Website security
- User registration and authentication
- Forms and enquiries
- Website analytics
- Website functionality and administration
These providers may process personal information as necessary to provide their services.
Third-party service providers may have their own privacy policies and terms governing information that they process.
12. Website and online account information
The website may contain online account, database, product-listing, Wishlist or other functionality that requires information to be stored within website systems.
Such information is used only as reasonably necessary to provide the relevant website functionality and services.
Although the website may contain or have previously contained e-commerce or product-related functionality, Robert Dunn does not operate the website as a general online retail store. Where applicable, any information retained by website systems is handled in accordance with this Privacy Policy.
13. Sharing personal information
Personal information will not normally be sold or rented to third parties.
Information may be disclosed where reasonably necessary to:
- Respond to your enquiry
- Provide requested services
- Operate and maintain the website
- Use hosting, email, security or other technical service providers
- Communicate with suppliers or other project participants where necessary for an agreed sourcing enquiry or project
- Comply with legal obligations
- Protect the rights, security or property of Robert Dunn, website users or others
Where information is shared with suppliers or other project participants as part of an OS&E sourcing service, this will generally be limited to information reasonably necessary for the relevant enquiry or project.
14. Supplier and Client information
Clients, Buyers, Specifiers, Suppliers and other business contacts may voluntarily provide professional or company information when communicating with Robert Dunn.
Such information may be used to respond to enquiries, discuss products or suppliers, provide sourcing services, manage business communications and maintain appropriate business records.
Supplier information appearing on the website is generally business or professional information rather than personal information. Where an identifiable individual is associated with such information, applicable data-protection rights continue to apply.
15. Retention of information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, accounting or other obligations.
Retention periods may therefore vary depending on the type of information and the reason it was collected.
Where a user account is no longer required, information associated with the account may be deleted or anonymised, subject to information that needs to be retained for legal, security or legitimate business purposes.
16. Security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users should take appropriate precautions when using the website and should keep their account credentials confidential.
17. International transfers
Some website or service providers may process information outside France or the European Economic Area.
Where personal information is transferred outside the European Economic Area, appropriate safeguards will be applied where required by applicable data-protection law.
18. Your data-protection rights
Subject to applicable law, you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request portability of your information where applicable
- Withdraw consent where processing is based on consent
You may exercise these rights by contacting:
You also have the right to lodge a complaint with the relevant data-protection authority if you believe that your personal information has been processed unlawfully.
For individuals in France, the relevant authority is the Commission Nationale de l’Informatique et des Libertés (CNIL).
19. Third-party websites and links
The website may contain links to third-party websites, including suppliers, manufacturers and other organisations.
These links are provided for information or convenience. Robert Dunn does not control the privacy practices, content or security of third-party websites.
You should review the privacy policy of any third-party website you visit.
20. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable legal requirements.
The date of the latest update will be shown at the beginning of this page.
21. Contact
If you have any questions concerning this Privacy Policy or the way personal information is handled through this website, please contact:
Robert Dunn
Email: robert@robertdunn.eu