Guidelines on Standards (for discussion purposes)

Introduction

The aim of this section, is to develop Guidelines on key products for a five star hotel to ensure product brand standards are consistent across the hotel group. It also includes references to typical suppliers. Kindly note that it is not exhaustive.

Some  equipment is mandatory, some of the ‘types’ of equipment are mandatory (e.g.non-ammonia mini-bars), but wherever possible alternatives are provided to allow flexibility in competitive tendering.

Most OS&E procurement companies will be aware of most, if not all, of these products.

OS&E can be divided into the following categories:

1  High visibility products that effect brand image of hotel group ie  customer contact items with high value.

eg beds, tea/coffee making, phones, speakers, ironing, mini bar, safe, TV, bedding,towels, leather, conference furniture, tableware display, buffet units mobile, uniforms, spa equipment.

 

High visibility products that effect brand image of hotel group  ie customer contact items with lower value eg  mobile bed, bins, luggage stand, hangers, tissue boxes, shaving mirror, hairdryer, apartment equipment, conference miscellaneous, banquet chair covers, menus, restaurant miscellaneous, trolleys, buffet display, luggage trolleys, toilet equipment, room service trolleys.

 

3  Critical equipment eg   medical equipment, defibrillators, fire bins, minibar cart, security, fire & safety equipment in tools, pool safety,  haccp etc.

 

4  Long lists of low value line items but high total value. eg kitchen utensils, engineering tools,  glassware, cutlery, chinaware, buffet miscellaneous

 

5 Other

Dance floor, staging, audio visual, display boards, back of house miscellaneous, staff, office miscellaneous, housekeeping

Classification of hotel brand standards

The OS&E is often specified by the  operator according to   the following categories.

  • 1 Fixed spec, fixed brand  eg Aliseo hairdryer ref 123
  • 2 Fixed spec,  preferred  brand  eg 300 TC bed sheets
  • 3 Minimum standard & preferred brand to suit hotel ie size, colour, functionality  eg tea tray,  floor cleaning.
  • 4 Spec  by hotel ID (eg colour finish).

 

Stakeholders including  procurement agents, interior designers, owners  and hotel operators  work together to ensure that standards are maintained.

Products to conform to the following standards:
  • Local, national regulatory & international standards.

Approved local, national and international regulations/standards will apply in conjunction with the Hotel Brand/Operator’s requirements. In case of conflict the more stringent standards will apply unless local regulations specify otherwise. Any variation must be brought to the attention of the Hotel Brand/Operator Group.

  • International regulatory standards.
  • Codes & regulations including fire, electrical, safety, health, hygiene. FRESHH
  • Green standards in terms of water usage and  energy efficiency.
  • Green standards should take into account reusing, recycling and reducing the consumption if possible.
  • Operator’s brand and product standards.
  • International five star hotel industry standards.

Standards and Specifications

 

Robert’s Hotel Product Standards (see also Robert’s Troubleshooting Guide)

 

  • Quality: Products should meet certain quality standards to ensure they are free from defects, durable, and perform as expected.
  • Fire, safety, health, hygiene and electrical standards. These ensure that products do not pose a risk to consumers during normal use. This includes considerations for materials, design, and manufacturing processes.
  • Regulatory Compliance: Products must meet any applicable regulations and standards set by government agencies or industry bodies to ensure legal compliance.
  • Reliability, durability: Products should be reliable and perform consistently over time without unexpected failures or malfunctions.
  • Compatibility: Products should be compatible with other relevant systems or components to ensure seamless integration and functionality.
  • Environmental: Products may need to comply with environmental standards to minimize their impact on the environment during manufacturing, use, and disposal.
  • Materials used eg aluminium, cotton
  • Details of materials eg 18/10,  Egyptian cotton, 3.5mm stainless steel
  • Special features required  eg castors to suit hotel surfaces
  • Ethical Standards: Products should be produced ethically, considering factors such as fair labor practices, sustainable sourcing of materials, and responsible manufacturing processes.
  • Packaging: Standards for packaging may include considerations for recyclability, minimizing waste, and providing adequate protection for the product during transit.

 

Robert’s Specifications

Specifications of a product typically refer to detailed descriptions of its features, dimensions, materials, performance capabilities, and other relevant attributes. Here’s a breakdown of what specifications might include:

  1. Dimensions: Length, width, height, and weight of the product.
  2. Materials: Composition of the product, such as stainless steel, plastic, aluminum, etc.
  3. Performance: Operational capabilities and performance metrics, such as speed, capacity, power consumption, etc.
  4. Compatibility: Information about compatibility with other products or systems.
  5. Features: Specific functionalities or characteristics of the product, such as different modes, settings, or special capabilities.
  6. Accessories: Any additional items included with the product, such as cables, adapters, or attachments.
  7. Warranty: Details about warranty coverage, including duration and what is covered.
  8. Certifications: Any certifications or standards the product complies with, such as safety standards or environmental certifications.

 

 

 

 

 

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Guidelines on standards - Examples

FRONT OF HOUSE



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CONFERENCE AND BANQUETTING


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