For Discussion Purposes

Introduction

The aim of this section, is to provide Guidelines on key products for a five star hotel to ensure product brand standards are consistent across the hotel group. It also includes references to typical suppliers. Kindly note that it is not exhaustive.

Some of the equipment is mandatory, some of the ‘types’ of equipment are mandatory (e.g.non-ammonia mini-bars), but wherever possible alternatives are provided to allow flexibility in competitive tendering.

Most OS&E procurement companies will be aware of most, if not all, of these products.

This document may also prove useful when refurbishing an existing hotel.

Not every item in a hotel is detailed here as there are too many ie over 4000. The other items are include in the main OSE Masterlists.

The items in the manual correspond in general to the criteria listed below:

1  Effect brand image of hotel group eg amenities, bedding, safe

2  Critical equipment eg defibrillator

3  High visibility items customer contact items eg luggage trolleys

4  Generic description of long list of low value line items like glassware.

FRONT OF HOUSE

GUESTROOM

CONFERENCE AND BANQUETTING

TABLEWARE

BUFFET

BACK OF HOUSE