Services Charter | Hotel Equipment Services | Robert Dunn

Services Charter

Services Charter

To the best of my ability I will:

• Act on behalf of the Client in the acquisition of hotel merchandise for the Client's direct purchase.
• Act in the best interests of the Client, at all times, balancing the different needs of all stakeholders
• Represent the interests of the Client in matters relating to OS&E.
• Offer a flexible service tailored to the needs of the Client.
• Ensure value for money through competitive best practise tendering to trusted suppliers
• Ensure procurement processes are conducted in an open and honest way.
• Practice "due diligence" when selecting suppliers and products.
• Tender to two or three suppliers(agreed with the Client) for each main package process, unless there are good reasons to the contrary.
• Ensure goods are purchased within agreed budget, to the correct standards and on time..
• Ensure money is being used effectively and efficiently to ensure best value for money when purchasing goods and services.
• Ensure high quality, stylish, functional, safe, durable, easy to use/maintain products are purchased.
• Engage in sustainable / responsible procurement (green procurement) taking into account environmental, social and ethical considerations when making a purchasing decision.
• Ensure that suppliers and manufacturer and their products conform to my policies- Purchasing, Green, Ethical and Quality
• Ensure products conform to operator's standards.
• Ensure products conform to international five star hotel industry standards.
• Ensure products conform to local and national standards, regulations and codes including to fire, safety, health and hygiene and electrical standards .
• Suggest ways to reduce costs through alternative suppliers.
• Advise on payment terms and purchase order terms and conditions.
• Respect the confidentiality of all Client information and the proprietary nature of hotel brand related information.
• Ensure transparency and no hidden costs or commissions from suppliers, thus avoiding the consultant / agent conflict. All supplier rebates and/or discounts are for the benefit of the client.
• Minimizes risks.
• Ensure suppliers are kept under regular review to confirm their continued adequacy and to measure performance.

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